Problem | Origin | Solutions |
The cycle won't start. | The door is open. | Close the door. Check if anything is stopping the door from closing. If this is not the case, contact Customer Services. |
The cycle won't start. | The screen remains frozen, the buttons are unresponsive. | Disconnect and reconnect the Bob, then reset the Bob in the settings menu. |
Bob doesn't light up. | Power cord not properly connected. | Reconnect the power cord at both ends and check that the electrical outlet is working properly. |
Bob doesn't light up. | The circuit breaker in your electrical system has tripped. | Unplug all other devices connected to the same circuit as Bob, and reset the circuit breaker. |
Wash arm does not turn. | An element blocks the wash arm’s rotation during the cycle. (Dishes, knife, fork). | Before each cycle, check that nothing passes through the basket. |
Wash arm does not turn. | The wash arm vents are clogged. | Unscrew the wash arm and run it under water, making sure that all holes are unblocked. Check that the filters are correctly locked. |
Poor washing. | White mark on dishes. | These are traces of limestone: Run a maintenance cycle with a rock'n'roll cassette more frequently (every 30 cycles). |
Poor washing. | Cycle selected not adapted to the dirt and type of dishes. | Choose a more intensive program. |
Poor washing. | Insufficient quantity of detergent, or unsuitable detergent | Check for detergent. We recommend using Bob Tablette. |
Poor washing. | The dishes have not been positioned properly and Bob is overloaded. | Make sure no dishes are touching each other. |
Poor washing. | Filters are not clean or not properly locked. | Remove and clean filters. |
Foaming inside the tank during a cycle. | Wrong choice or overdose of detergent. | Use the recommended doses. Use a special dishwasher detergent. In the event of an error, run one or more cycle(s) without detergent to rinse your Bob correctly. |
Foaming inside the tank during a cycle. | Dirt that generates foam. | Some dirt generates more or less foam (e.g. egg yolk). Heavy foam may prevent the wash arm from rotating. In this case, stop your Bob and start a new cycle. |
The water won't drain away. | Bob is positioned too low in relation to the drain. | Position Bob up to 1.20 m below the point of drainage. |
The water won't drain away. | The drain pipe is bent. | Check the drain pipe. |
The water won't drain away. | Drain pump vent hole is blocked. | |
The water won't drain away. | The non-return valve is blocked by a foreign object. | Contact Customer Service. |
The water doesn't heat up. | Heating disk is dirty | Clean the heating disk at least once a month. |
Liquid appearing under Bob. | Leak in the back of Bob | Check connections: drain hose; water inlet hose |
Liquid appearing under Bob. | Leak around the door. | Check the condition and position of the door seal. Something is preventing the door from closing fully. The door is off-centre, check its alignment with the tub. |
Liquid appearing under Bob. | The tub is overflowing. | The tub was filled beyond its 3.8 litre capacity. Drain your Bob and refill the tub until you hear the beep. |
Liquid appearing under Bob. | Bob's inclination is greater than 2°. | Correct the inclination by adjusting the supports. |
Bob vibrates or makes noise. | Bob's lower cover rests against the worktop. | Raise the Bob by adjusting the 4 supports. |
Touch opening does not work. | Communication failure between the touch element and your Bob | Disconnect / Reconnect Bob/ Manual opening is still possible by pulling on the door at the latch. |
Bob indicates that the door is open when it is actually closed. | Communication failure. | Contact Customer Service. |